Terms and conditions
**Aeon Guardians Pty Limited Service Policies
Payment Options
Credit card payments made on our website are in Australian dollars – what you see is what you’ll pay.
Our credit card processing interface is provided by Eway (https://www.eway.com.au).
The option to save your credit card details to our website has been deliberately disabled.
Rest assured that your credit card transaction is compliant with the terms and conditions as setout by Eway and that we have aggreed to and are bound by them, so your purchase is safe and secure.
Direct Deposit
As an anti-fraud initiative, the PayID Service has been setup on the Aeon Guardians bank account with Commbank.
The PayID Service is a mechanism to verify that the bank account and BSB you are making a direct deposit to is actually our bank account.
The PayID reference is our ABN (19 677 709 901) this can be verified by going to the Australian Business Register website https://abr.business.gov.au and searching for either our ABN or company name (Aeon Guardians), or just click this link https://abr.business.gov.au/ABN/View?abn=19677709901 to go straight there.
When making a direct deposit from your bank account and you choose to pay via PayID, enter our ABN as the PayID reference, once verified, you’ll see Aeon Guardians as the payee.
Use your Order ID Number as the payment reference when making the payment.
You now have 100% proof that you are making a transaction to the right company and account.
Your order will be processed and dispatched as soon as your payment has cleared into our account.
All Australian banks have implemented the PayID Service and it doesn’t cost anything to use or setup.
Cheques drawn against an Australian bank and made payable to Aeon Guardian Pty Ltd are accepted as payment for your order. Your order will be processed and dispatched as soon as your cheque has cleared into our bank account, this is typically three business days.
Customer Service Policy
Aeon Guardians Pty Limited is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 2 and 5 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange a backorder or a full refund.
Definitive Advice Disclaimer
Aeon Guardians Pty Ltd is frequently requested to provide specific advice information regarding the abilities of the Aeon Guardians machines and accessories, however any information provided is only general in nature and we cannot provide definitive advice due to the number of variables involved in each situation. We will never guarantee the performance of the Aeon Guardians machine in a particular situation without actually carrying out our own testing procedures for this specific situation.
Privacy Policy
Aeon Guardians Pty Limited is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with updates on your order and to personalise your shopping experience with us; that’s all.
Security Policy
When purchasing from Aeon Guardians Pty Limited your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us at security@aeonguardians.com.au.
Refund Policy
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods have a major fault, have been wrongly described, are different to the product purchased on the website or doesn’t do what it is supposed to do.
Warranty Policy
This 5 Years Limited Warranty offered by Aeon Guardians Pty Limited covers defects in material or workmanship in the new Aeon Guardians UPS Unit. This warranty extends to the original purchaser only and is non-transferable.
What is Covered?
Aeon Guardians Pty Limited warrants this product against defects in material or workmanship as follows:
- Aeon Guardians Pty Limited will replace at no charge for parts only or, at its option, replace any product or part of the product that proves defective because of improper workmanship and/or material, under normal installation, use, service and maintenance.
- Aeon Guardians Pty Limited will cover all of the above claims where the device is used for non-business applications.
What is Not Covered?
Aeon Guardians Pty Limited will not cover any problem, damage or failure caused by:
- Any abnormal use including water damage, excessive use such as business, commercial or industrial applications.
- Conditions, malfunctions or damage not resulting from defects in material or workmanship.
- Conditions, malfunctions or damage resulting from:
- (1) Normal wear and tear, improper installation, improper maintenance, misuse, abuse, negligence, accident or alteration.
- Accessories, connected materials and products, or related products not manufactured by Aeon Guardians Pty Limited.
The original sales invoice with date of purchase will be required if requesting a warranty claim.
Website & Online Information
Videos and Gallery Photos
The videos and photos in the Aeon Guardians website ‘Videos’ and ‘Photo Gallery’ and in other online programs are examples of how people have used the various models of the Aeon Guardians machine and must not be considered indicative of how any Aeon Guardians model will operate in any specific situation as there are many different situations and connecting equipment that is outside our control.
There are too many variables involved to allow Aeon Guardians Pty Ltd to make any prediction as to how the machine will perform in your situation, such as type of equipment connected, overall load, power supply cabling, power supply capacity,
Aeon Guardians Pty Ltd will never explain the operation other than in general terms referring to some of the situations shown in the online video and photos and customers must make their own decisions regarding the situations that may be present.