Aeon Guardians Pty Limited Shipping and Delivery Policy
We ship our products within Australia (and soon to include New Zealand) by our preferred couriers and shipping companies, using the most reliable, efficient and economical means possible. The cost of shipping is dependent on the destination, and size and weight of your order. Our shipping system is configured to provide the cost of shipping for your order where it can and depending on the order value or any promotional offers, shipping may be provided free of charge.
Due to the highly variable shipping prices for our products we are currently unable to integrate shipping rates for all postcodes.
If you have any doubts about shipping or ordering our products please reach out to us, we’re easy to do business with and we’ll do whatever we can accommodate your needs.
Delivery times are contingent on the shipping location, size and weight of your order and the courier or shipping company used and as such there can be no guarantee given for an exact delivery time. The use of the courier or shipping company’s consignment tracking system is strongly encouraged and will serve as the best gauge for the estimated time of delivery.
If the shipping destination is a remote location, then there may be a delay in delivery due to potential environmental factors, which should be allowed for in the event of adverse weather conditions affecting road conditions due to rain or flood damage and the potential destruction of other critical infrastructure, although such conditions are not limited to remote locations.
Orders are processed and shipped within 2 days of full payment being received. In the case of a credit card payment that will commence from when the order is received within normal business hours Monday – Friday excluding public holidays.
In the event of an order not being fulfilled from our end for one reason or another – a potential cause could be stock availability, we will immediately contact you to resolve the issue to your satisfaction, whether that’s a complete refund, changing your order or creating a back-order, it’s your choice.
There are some postcodes that ordinarily we will not be able to ship to, due to the location of the delivery address and the prohibitive cost.
If you think that this may be the case with you, please contact us to discuss shipping options for your situation.
Some postcodes that this applies to are:
2898 Lord Howe Island, 2899 Norfolk Island, 6798 Chrismas Island, 6799 Cocos Keeling Islands.
Remember we’re here for you.